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Graduate Reference Assistants Guide

A guide to the basic duties and practices for graduate assistants staffing the reference desk at Rebecca Crown Library

Shift Basics

When you arrive, the first thing you’ll want to do is settle in at the Reference Desk and clock yourself in using Paycor.  

Clocking In 

Logging into Paycor 

  1. Visit Paycor at paycor.com   

  1. Click “Sign In” on the top righthand corner of the screen 

  1. Enter your credentials 

  1. Click the Profile button on the top righthand corner of the screen (grey profile picture figure) 

  1. Click “Time & Attendance” from the dropdown menu 

  1. Click the blue “Punch” button to clock in  

  1. Refresh your screen to be sure your punch has been logged. Look at today’s date to see an indicator “0:00” that you are signed in 

  1. Exit the browser 

 

Clocking Out 

  1. Visit Paycor at paycor.com  

  1. Click “Sign In” on the top righthand corner of the screen 

  1. Enter your credentials 

  1. Click the Profile button on the top righthand corner of the screen (grey profile picture figure) 

  1. Click “Time & Attendance” from the dropdown menu 

  1. Click the blue “Punch” button to clock out 

  1. Refresh your screen to be sure your punch has been logged. Look at today’s date to see an indicator “—your shift duration--” that you are signed out  

  1. Exit the browser 

 

*If you forget to clock in or out, or encounter other difficulties, please email Gabrielle or Ricky at gfrigo1@dom.edu or rrodriguez3@dom.edu  

 

Viewing Work Schedule 

Logging in to WhenToWork 

  1. Visit WhenToWork.com 

  1. Click “Sign In” on the top righthand corner 

  1. Enter your credentials 

  1. Click “Schedules” on the top bar, second from the left 

  1. From here, you can access your schedule and see details on the day’s scheduled employees 

 

LibAnswers 

Logging into LibAnswers 

  1. Visit Rebecca Crown Library’s webpage: https://research.dom.edu/rcl  

  1. Scroll to the bottom of the webpage—click “Librarian LibGuides Login” at the bottom righthand corner of your screen, third from the bottom 

  1. Enter your credentials 

  1. Click the blue “LibApps” dropdown menu—then select “LibAnswers”  

  1. Log yourself in to Chat Reference by clicking “Sign In”—this is located near the top righthand corner of the LibAnswers screen, between the “Online/Offline” status and “Stand-by Alerts” 

  1. You are now signed in. Please confirm you see your name under “Operators” on the left-hand side of the screen, and that your status is “Online”. 

  1. Leave this window open at all times during your shift 

 

Reference Analytics 

  1. Visit Rebecca Crown Library’s webpage: https://research.dom.edu/rcl  

  1. Scroll to the bottom of the webpage—click “Librarian LibGuides Login” at the bottom righthand corner of your screen, third from the bottom 

  1. Enter your credentials 

  1. Click the blue “LibApps” dropdown menu—then select “LibAnswers” 

  1. click “Ref. Analytics” at the top dropdown menu bar, fourth to the right. Click “Add Transaction”. 

  1. Leave this screen open at all times during your shift 

Once you have completed an in-person or telephone reference transaction, complete the form and click the blue “Submit” button near the bottom righthand corner of the screen. For chat transactions, the "Ref. Analytics" forms opens automatically when you conclude or end a transaction over chat.  

 

Opening and Closing Procedures 

Opening Shift 

  1. Clock yourself in on Paycor 

  1. Pull blue stools from behind the desk to in front of the Reference Desk 

  1. Take the phone off hold 

  1. Turn on your computer, be sure the following applications are open 

  • LibAnswers Chat  

  • LibAnswers Ref. Analytics  

  • Graduate Reference Assistants LibGuide

  • Rebecca Crown Library Webpage 

  • Your Outlook Email Address 

  • LibGuides FAQ 

  • Google 

 

Closing Shift 

  1. Pull blue stools behind the Reference Desk 

  1. Put the phone on hold 

  1. Exit LibAnswers and all other tabs 

  1. Turn the computer to “Sleep” 

  1. Clean your station for the next person 

  1. Clock yourself out of Paycor 

 

Contacts 

Feel free to contact the following individuals if you need any assistance. 

  • Zach Claybaugh, Access & Reference Services Librarian: zclaybaugh@dom.edu; (708) 524-6874  

  • Gabrielle Frigo, Evening Circulation Coordinator: gfrigo1@dom.edu; (708) 524-6881  

  • Ricardo Rodriguez, Circulation Coordinator: rrodriguez3@dom.edu; (708) 524-6877