Data from chat or SMS reference transactions will be collected for several purposes: training, evaluation and research. Data collected will include date, time, duration, point of entry, and subject matter for each transaction. Any data shared externally will be composited, and will not identify individual chat sessions or patrons. Complete chat transcripts will be collected and stored for up to 3 years, and used for internal training and statistical purposes only. Any identifying information such as name, email, screen name, or phone number will be removed before analysis. If you would prefer that your chat is not included for training or evaluation, please let us know at the beginning of the chat session, or email reference@dom.edu at any time with your concerns.
